Privacy Policy

PestGuard ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and related services that connect homeowners with local pest control and related service providers. Please read this policy carefully. By accessing or using PestGuard, you agree to the practices described in this document.

1. Information We Collect

We may collect information that you provide directly to us, including when you request a quote, fill out a form, create an account, contact us by phone or email, or otherwise interact with our service. This information may include your name, email address, phone number, physical address, property details, and any other information you choose to provide. We also collect information automatically when you visit our website, such as your IP address, browser type, device type, operating system, referring URLs, pages viewed, and the dates and times of your visits. We may use cookies and similar technologies as described in our Cookie Policy.

2. How We Use Your Information

We use the information we collect to operate, maintain, and improve our services; to connect you with local service providers; to communicate with you about quotes, appointments, and service-related matters; to send you marketing communications where you have consented; to respond to your inquiries and support requests; to detect, prevent, and address fraud and security issues; and to comply with applicable laws and enforce our terms. We do not sell your personal information to third parties for their marketing purposes.

3. Sharing of Information

We may share your information with independent contractors and service providers who may contact you in connection with the services you requested. These providers are not our employees, and we do not warrant or guarantee their work. We may also share information with service providers that assist us in operating our website and business (e.g., hosting, analytics, customer support), and with law enforcement or other parties when required by law or to protect our rights and safety. Any transfer of data is done in accordance with applicable data protection laws.

4. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any account credentials and for all activities that occur under your account.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it in accordance with our internal retention and deletion procedures.

6. Your Rights and Choices

Depending on your location, you may have the right to access, correct, or delete your personal information; to object to or restrict certain processing; to data portability; and to withdraw consent where processing is based on consent. You may also opt out of marketing communications at any time by following the unsubscribe link in our emails or contacting us. To exercise these rights, please contact us using the details provided at the end of this policy. We will respond in accordance with applicable law.

7. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will take steps to delete such information promptly.

8. Third-Party Links

Our website may contain links to third-party websites, including those of service providers. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the "Last updated" date. Your continued use of PestGuard after any changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically.

10. Contact Us

If you have questions about this Privacy Policy or our privacy practices, you may contact us at: PestGuard, 1 Lyric Square, London W6 0NB; phone(888) 217-8439; email support@pestguardplace.com.